Hear From Our Team
We hire ambitious individuals who thrive on merit — through results and consistent high performance.
Zapp is London's leading premium convenience service, delivering in minutes, 24/7. We're on a long-term mission to modernise a $4 trillion global industry — and we're looking for exceptional people to help us do it.
See Open RolesZapp is London's leading premium convenience service, delivering in minutes, 24/7.
We bring the best of the world to customers' doorsteps, ranging from daily essentials to luxury favourites and pharmacy needs. We've partnered with some of the world's leading brands and local favourites to offer an exclusive range of more than 6,000 hand-picked products.
We're on a long-term mission to transform and modernise convenience retail, a $4 trillion global industry that remains largely offline.
To deliver on this, we're bringing together talented people from diverse backgrounds with the passion to solve problems and make things happen.
We hire ambitious individuals who thrive on merit — through results and consistent high performance.
Five principles that define how we work, lead, and win.
We start with the customer and work backwards, building long-term trust and loyalty. We pay attention to competitors, but obsess about customers.
We look for opportunities to exceed expectations and turn good experiences into memorable ones we're proud of.
We obsess over details and maintain an uncompromising bar for quality. No task is beneath us; we audit deeply and question metrics that don't match reality, because how we do anything is how we do everything.
We prioritise long-term value over short-term results and do what is right for the business, even when it's harder in the moment.
We take responsibility beyond our role, own successes and failures, follow through to completion, raise risks early, and avoid excuses — even when outcomes are uncomfortable.
We accomplish more with less, using creativity and pragmatism. Constraints drive innovation.
Uncompromising standards; no shortcuts. We prioritise clear thinking and simple explanations. We execute with precision and take pride in the quality of every deliverable.
We make bold, data-driven decisions with conviction and we learn with transparency — surfacing mistakes early to strengthen our systems. As experience compounds, our judgment only gets sharper.
We solve the system, not the symptom. We reject 'not my job' thinking, working across functions to address root causes and continuously improving the end-to-end process.
We hire, develop, and retain exceptional talent. We set clear goals, give direct feedback, and take accountability for building teams that consistently raise the bar.
We respectfully challenge ideas, speak up when something doesn't feel right, and welcome diverse perspectives. We debate openly, then align fully behind decisions once they're made.
We act with honesty, fairness, and consistency, building trust across teams and levels, and optimising for the company over our function.
We make timely decisions with incomplete information and don't let waiting, consensus, or over-analysis slow progress.
We set ambitious goals and execute quickly against what truly moves the needle.
We turn ideas into outcomes and hold ourselves accountable for results.
A seat at Zapp's senior leadership table, working directly with the company's Founder to shape operational future and growth strategy.
Help build a category-defining brand that combines technology, operations, and design to reinvent everyday convenience.
Build world-class operations infrastructure from a strong foundation, implementing best practices that will define the future of convenience retail.
Collaborate with world-class peers across operations, technology, product, brand, and commercial — all united by a shared obsession with excellence and speed.
Access to coaching, mentorship, and leadership development opportunities designed to help you grow as both a leader and an expert.
Competitive salary and meaningful equity participation to align your success with the company's long-term growth.
We work from our Nine Elms HQ Monday to Thursday, with Fridays as a work-from-home day. The office remains open if you prefer to come in.
A fast-moving, values-driven environment where the bar is high, ideas are heard, and great work is celebrated.
At Zapp, you'll become part of a forward-thinking team transforming convenience retail for the long term.
Explore the teams that make Zapp run. Whether you're passionate about technology, commercial strategy, operations, or customer experience — there's a place for you.
We turn data into strategic insights which inform our decision-making, driving excellence in everything we do.
We curate our catalogue and build relationships with the world's most-loved brands to help both customers and partners get the most out of our platform.
We focus on identifying and pursuing opportunities for long-term growth, as well as guiding overall business strategy.
We focus on delighting our customers with the best, most reliable service.
We solve complex problems by building innovative, streamlined technical solutions to support our industry-leading convenience delivery service.
We ensure the leadership team remains efficient and organised, supporting a range of responsibilities across the business.
We manage Zapp's financial resources, providing strategic guidance and overseeing financial planning and analysis to enable sustainable growth.
We build and maintain the technological backbone of the company, ensuring robust, secure, and scalable systems that keep our operations running smoothly.
We safeguard the business by providing expert legal advice and ensuring compliance.
We drive growth and elevate our brand's profile, delivering creative campaigns ranging from out-of-home ads to content with the likes of Lewis Hamilton.
We operate at the heart of the business, ensuring our service runs smoothly 24/7 and orders are perfectly picked, packed and delivered in minutes.
We cultivate a positive, inclusive workplace where our team thrives, supporting employee development, engagement, and a culture which reflects our values.
We focus on maximising value for our customers and driving growth through effective marketplace management.
We continually refine our product to anticipate and meet evolving customer needs, helping deliver the best possible experience.
We're building the 'need-it-now' supply chain of the future to enable us to always have the most relevant products available, at the right location, at the right time.
Zapp is based across Central London, with our HQ in Nine Elms and a network of Fulfilment Centres powering rapid delivery.
Join us and help transform the future of convenience retail.
See Open Roles